Refund/Cancellation Policy

At Bounce & Bull Rentals, we understand that plans can change. Please review our cancellation and refund policy below before booking --- 

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We do our best to be flexible and work with our customers whenever possible.

A 25% deposit is required to secure your reservation. The remaining balance is due upon delivery before setup begins.

• Cancellations must be made at least 10 days before your scheduled event date

• If cancellation notice is not provided within this timeframe, a cancellation fee will apply:

  • $50 for orders under $400

  • $100 for orders over $400

  • For multiple units, $100 per unit

• Deposits are non-refundable

• If your booking has been paid in full and needs to be canceled, you will receive a rain check (credit) valid for 1 year from your event date

• No cash refunds are issued

• If weather conditions (rain, strong winds, or unsafe conditions) prevent safe setup:

• You may reschedule your event, or

• Receive a rain check valid for 1 year

• Payments made will be applied toward the new date

• No refunds will be issued due to weather

• Bounce & Bull Rentals reserves the right to cancel or refuse setup due to:

• Unsafe weather conditions

• Unsafe or unsuitable setup area

• Space limitations or ground conditions

• If this occurs:

• You will receive a rain check valid for 1 year

• Bounce & Bull Rentals is not liable for additional damages or losses

• Failure to follow safety rules or contract terms may result in immediate equipment removal without refund

• Customers are responsible for ensuring proper setup conditions and supervision at all times

• Failure to follow safety rules or contract terms may result in immediate equipment removal without refund

• Customers are responsible for ensuring proper setup conditions and supervision at all times